System & Technical Support Engineer
Junior level, Full Time
AI GEN
We are a subsidiary of Muangthai Group Holding, with a mindset of a technology start-up. We are looking to provide various AI-as-a-service to various businesses with our own proprietary models of AI and machine learning. If you are self-motivated, want to be part of the new trend of technology, join us to be part of the growth story.
Job descriptions
- Manage and operate all installed systems and servers on premise.
- Install, configure, test and maintain operating systems, application software and provide solutions to optimize day-to-day operation.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Manage incidents and requests both internally, and from customers including monitoring the system to ensure continuous service.
- Validate, troubleshoot, analyze and prioritize issues prior to assignment to the development team.
- Coordinate and direct tickets to the appropriate departments
- Help with test cases design, maintenance and software testing
- Work with internal or external clients on installation of customized and off the shelf software
Qualifications
- Bachelor’s degree in Information Technology, Engineering, Computer Science or related field.
- 1-3 years of experiences in System Engineer, System Administrator for Windows and Linux operating system.
- Able to perform shift work
- Solid networking background is a plus.
- Solid programming skill in shell and Python is a plus.
- Experience with Linux, Mac OS and Windows operating systems
- Experience with virtual machine
- Experience with hardware specification, configuration and sizing.
- Experience with usage and technical support for cloud services.
- Experience with Jira or similar issue and project management tools
- Passion for software testing, automated or manual testing is a plus.
- Self-starter. Have a growth mindset. Honest.
Why work with us?
- Competitive salary
- Online Course and Career Development Courses
- Flexible working hours and work environment
- Work from home
- Annual Health Checkup
- Health and life insurance plan
- Dental Allowance
- Provident fund
- Company sponsored laptop
- Company Outing
- Company Town Hall
- Board Games
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